If you live within
driving distance of New Palz, New York, a small college town in the
Hudson Valley, and you need computer repair or service, I highly
recommend Tech Smiths. Whether you own a PC or a Mac, I am sure you
will find their technicians helpful and their fees reasonable.
In February, 2012, my partner's iMac computer failed completely.
Despite carefully trying everything recommended in her iMac
documentation, she could not boot her system. It would only beep
sadly. After borrowing my standby Linux PC to search for "iMac
repair," she found Tech Smiths, which is "Hudson Valley's
only Apple Authorized Service Provider." She also found a big
store nearby that could repair her iMac, but only if she had bought
it there.
As we walked into Tech Smiths for our first visit, we braced
ourselves for what usually passes as "service" (meaning not
so much). To our delight, all three technicians were knowledgeable
and cordial. After a technician greeted us politely, I asked, "How
soon can you look at her iMac?" To our astonishment, he smiled
and answered, "Is right now soon enough?." Grinning, I
answered, "Probably." It only went uphill from there. After
determining her iMac needed a new RAM-memory module, the Tech Smiths
replaced it quickly and inexpensively.
We will not hesitate to visit Tech Smiths when we again need computer
service. If only every business could be run in such a calm, gentle
way, which succeeds by treating employees and customers fairly.
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